Make sure to provide full information while completing the form.
If refund is requested on or after the flight date, an additional NO SHOW fee will apply.
Due to many refund requests because of COVID-19, the refund process might take up to three to four weeks.
For ticket issued by travel agency, please contact the respective office where the ticket is issued for refund request.
For the ticket originally purchased by cash, kindly communicate to the respective office where the ticket is issued.
For bookings originally made on mob app/Ethiopian Airlines official website you may directly process refund by
In case of service interruptions due to airline's schedule change and cancellations, complete below refund form for extra services such as; Seat selection, Upgrading,
Extra Baggage requests, WIFI services, Lounge access and Priority Boarding.
You have the option to keep your ticket open and use it at any time within one year from the ticket issuance date.
Please be advised that the booking will be cancelled for the entire journey.
Please be advised that this request will not be reversed once application is submitted by filling out this form.
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