How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

北京/上海/广州/成都始发航班，值机柜台将在航班起飞前90分钟关闭.

12月28日起，广州往返亚的斯亚贝巴航班增加至每周两班

COVID-19（新冠疫情）最新情况

海关申报说明

汽车出租

机场接送

现在预订

非洲最佳航空公司

与我们同飞，体验专属非洲的热情好客

查看我们的优惠信息

目前没有针对该国家/地区的优惠。

注册会员锁定

特惠礼遇

订阅我们的实时通讯，不再错过优惠信息

了解最全面的航班和度假旅行套餐优惠！

超重行李

如果您携带的行李过多已超过标准行李限额，可直接在埃塞航空官网或手机APP上购买，最大限度地缩短机场办理登机手续的排队时间。

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拍卖升舱

拍卖升舱产品适用于所有埃塞航空国际航班。届时您可尽情享受我们的商务舱贵宾休息室以及机组人员的热情款待，先进舒适的机上座椅也将让您的旅途变得前所未有的轻松。

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定程套票

定程套票将最大程度地满足您的个性化旅行需求。提前锁定行程即可享受灵活的航班日期选择及最低廉的票价，可帮您节省多达50%的费用。

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埃航假期

埃航假期是埃塞航空的旅游业务运营部门，负责推广埃塞航空在埃塞俄比亚和全球各地的绝佳目的地。

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租车/机场接送

通过我们的合作伙伴Car Trawler预订您的租车和机场接送服务，完善您的旅行计划。

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埃塞俄比亚航空集团格兰云天酒店

在埃塞俄比亚首都亚的斯亚贝巴的埃塞航空格兰云天酒店，尽情享受埃塞首都热闹的氛围和最好的酒店服务。

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电子签证

获取签证来一同探索人类的起源地--埃塞俄比亚。如欲了解更详细的电子签证办理流程以及如何以外籍身份在埃塞俄比亚工作，请点击“了解更多”。

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常旅客计划

免费加入ShebaMiles常旅客计划，在搭乘埃塞航空公司及其合作伙伴航班时即可享受福利。立即加入，解锁激动人心的奖励，全面提升您的旅行体验。

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贵宾休息室

亚的斯亚贝巴博莱国际机场休息室将给您的旅行带来难忘的体验。＄60即可体验ShebaMiles常旅客白金卡和黄金卡专属休息室，或＄90体验商务舱休息室。您可登录我们的官网或下载手机APP快捷购买贵宾休息室产品，享受最多达8小时的休息时间。

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Sheba免税商店

Sheba免税商店为您提供独特和丰富的免税商品。您可在此预定购买。

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一人多座产品

为您的旅途购买MyShebaSpace-一人多座产品，即可享受更大的私人空间和更舒适的旅途环境。

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埃塞俄比亚航空合作伙伴计划（B2B）

埃塞航空诚邀各旅行社、机票代理成为我们的合作伙伴。埃塞航空通过专属合作伙伴平台提供具有竞争力的票价，这无疑会创造巨大的需求以吸引那些试图寻求便捷、实惠的乘客们。

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优选座位

您想使用航班上的特定座位吗？若要选择最佳的机上座位，请登录我们的官网或下载手机APP，点击“管理预定”，即可挑选最适合您的座位!

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机上Wi-Fi

使用机上Wi-Fi，与您的工作伙伴、亲朋好友不断联，登录浏览您最心仪的社交媒体。根据使用时长的不同，费用最低每小时＄5，最高＄25畅享全程。

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Tours and Activities

Explore breath taking sites and enjoy extra fun activities on your trip.

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Ethiopian Airlines Offers attractive flight fares to its most popular destinations with its ultra-modern fleet. Don't miss to grasp this opportunity

Flights to Johannesburg

Flights to Cairo

Flights to Dubai

Flights to Abuja

Flights to Mauritius

Flights to Conakry

Flights to Entebbe

Flights to Durban

Flights to Cape Town

Where do you want to go next? Are you an adventure seeker or laid back and chill kind of person? With our massive connecting networks, only your imagination is the limit.

Mombasa

Mahe

Antananarivo

Zanzibar

Victoria Falls

Kilimanjaro

Seychelles

Bahir Dar

Nosy Be

Discover new places and beyond! Take the flights of your desire with our ever expanding networks.

Athens

Houston