How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Notification to passengers traveling TO/FROM Israel

Updates on COVID-19 (Corona Virus)

Customs Declaration Notice

We hereby inform you that Ethiopian Airlines is obliged by the Law on powers of Collection and Analysis of Data Regarding Passengers Entering or Leaving Israel (hereby – The Law), to submit data that it has acquired in the course of the ticket reservation process, to the National Center for Passenger Data Analysis (hereby – The Center). That data may be used by the authorities enumerated in the Law for the purposes set in the Law: combating terrorism, securing air travel, combating serious crime, improving border control and protecting public health. Such data shall be retained for the time periods set in the Law. You may find further information, including information regarding the protection of the data, as well as the full text of the Law, at the Center’s website.

Israel Aviation service Law (ASL) requires Airlines to Provide Notice of Your Rights for Flights to and From the State of Israel in the Event of a Flight Delay, Cancellation or Denied boarding or your Seat is Downgraded. For the details of your Rights, please refer this ASL summary.

Notifications

Customs Declaration Notice

Search a country

Selected country

France

Book a Trip

Flight Network

Special Deals

Modern Aircraft

Top Flights

Destination Deals

ET Specials

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Services

Services at the Airport

On Board Services

Help and Contact

Book a Trip

Flight Network

Special Deals

Modern Aircraft

Top Flights

Destination Deals

ET Specials

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Services

Services at the Airport

On Board Services

Help and Contact

Notifications

Notifications

Customs Declaration Notice

Search a country

Subscribe

Ethiopian App

Social Media