How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Domestic

Updates on COVID-19 (Corona Virus)

Customs Declaration Notice

Flights to Dire Dawa

Tour a Dire Dawa
Tour a Harar Hyena Feeding e Walled City Tours

Flights to Jimma

Parco Nazionale di Chebera Churchura
Tour del caffè etiope
Tour del caffè etiope occidentale e meridionale

Flights to Goba

Montagne di Bale
Tour Bale Trek Etiopia
Parco Nazionale delle Montagne Bale

Flights to Gondar

Fasil Ghebbi
Fasiladas Bath Timket
Monte Simien

Flights to Jinka

Valle dell'Omo
Parco nazionale dell'Omo e fiume Omo
Museo del Centro ricerche dell'Omo meridionale

Flights to Lalibela

Chiese rupestri di Lalibela
Chiesa di San Giorgio
Chiesa di Yemrehana Krestos

Flights to Bahirdar

Lago Tana
Mercato di Bahir Dar
Monastero di Azwa Mariam

Flights to Hawassa

Mercato del pesce del lago Awassa
Parco Nazionale di Abidjatta-Shalla
Osservare gli ippopotami sul lago Awassa

Flights to Mekelle

Roccia di Gheralta
Lago Assale
Martyr's Memorial Monument

Flights to Arba Minch

Villaggio Dorze
Lago Ciamò
Parco Nazionale Nechisar

Flights to Axum

Campo di stele settentrionali
Chiesa di Nostra Signora Maria di Sion
Le rovine di Axum

Flights to Shire

Palazzo della Regina di Saba

Flights to Gambella

Parco Nazionale di Gambela

Flights to Semera

Tour della depressione della Dancalia
Tour di gruppo a Dalol
Erta Ale

Flights to Addis Ababa

Monte Entoto
Cattedrale della Santissima Trinità
Parco dell'Unità

For further information on Ethiopian tour programs and special packages, please contact:

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Telephone Office: +251 115 174 504/204/513

Call Center: +251 116 179900

Email : ethiopianholidays@ethiopianairlines.com

Web : www.ethiopianholidays.com

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