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In accordance with Department of Transportation “Enhanced protection for airlines passenger regulations (14 CFR Part 259)” Ethiopian Airlines is committed to providing convenient and hassle free service on every flight it operates.
Ethiopian’s contingency plan for lengthy tarmac delays here after refereed as “Ethiopian’s Contingency Plan” or “Contingency Plan” describes what Ethiopian will implement during lengthy tarmac delay in accordance with U.S. Department of Transport (DOT) regulations. Ethiopian makes its plan available at the carrier’s website, www.ethiopianairlines.com.
Ethiopian’s goal is to make every flight a safe and pleasant experience for its customers. Ethiopian’s plan will be activated during times when customers on Ethiopian flights are experiencing irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays are outside of Ethiopian’s reasonable control (e.g. weather events, inefficiencies of the day’s air traffic control (ATC) systems, government operating restrictions, and airport construction projects). There are also times when anticipated flight delays may occur due to airline operations. Ethiopian adopts the following Contingency Plan, in order to be able to manage the situation in an orderly manner.