Tell us your experience

We would like to hear what you think of our flights or services. It's helpful to know what you enjoyed and what we can improve. You can also go through our frequently asked questions page as you might find an answer to your queries. If you are looking for urgent assistance or flying within the next 72 hours you can get in touch with your local Ethiopian Airlines office. We look forward to hearing from you.

Help us to identify what kind of feedback or complaint you want to send.

If your request is for live service support, you may address your request to our social media pages or Ethiopian Airlines' chatbot.

For passengers to or from the United States:
Please use the below address for complaints on Ethiopian Airlines services to the Department of Transport (DOT)’s Aviation Consumer Protection Division.