Website Accessibility Policy

At Ethiopian Airlines, we believe that everyone deserves equal access to our services. Our website is designed to be inclusive and user-friendly for people of all abilities. This page outlines our dedication to accessibility standards and how we support users who may need assistance navigating ethiopianairlines.com.

Ethiopian is dedicated to ensuring ethiopianairlines.com is accessible to all users, regardless of ability. We adhere to the WCAG 2.0 Level AA standards for our website.

For accessibility feedback or concerns, please contact us via Support and Feedback.

Individuals with disabilities who cannot access the website or prefer phone contact may reach us at:

● Global Call Center (US/Canada): 1-800-445-2733

● Washington DC: 1-703-682-0570

● New York: 1-646-476-9391

● Toronto: 1-800-445-2733

For other locations, please refer to our Call Center Numbers.

More information on WCAG 2.0 Level AA is available at https://www.w3.org/TR/WCAG20/ to assist your browsing experience.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.com daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

Those transiting/transferring through Singapore without seeking immigration clearance
Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

You are Ethiopian citizen, or you have a proof of residence in Ethiopia. You have an international flight/ticket with Ethiopian Airlines.

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

No, I hold none of the documents. your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash USD, GBP, or EUR currencies at ticket offices and discounted fare does not apply.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.
Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

I have read and understood the above notice.

Notifications

Notifications

Customs Declaration Notice

Monkey Pox health declaration form

Update on ticket rules to/from Tel Aviv

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