How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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No	Type of sporting equipment	SSR	Descreption	SUB CODE	for international route Rate UP TO 32 KG	for domestic (within Ethiopia) route
1	Scuba, Angling or Diving Equipment	SPEQ	a diving mask, snorkel, fins, wetsuit, BCD-jacket, regulator, an empty tank bottle, a lamp (switched off, energy source separately packed, removed battery protected against short circuit)	0H0	USD80/CAD112	USD80/CAD112
2	Horse Riding equipment	SPEQ	a saddle, a set of horse harness, a horse whip, a pair of riding boots, a bareback pad, 1 set of polo sticks	0O8	USD80/CAD112	USD80/CAD112
3	Inline-skates	SPEQ	a pair of inline skates, a set of body protection (knee, arms, etc.), a helmet	0O5	USD80/CAD112	USD80/CAD112
4	Bowling Equipent	SPEQ	a bowling bag, a bowling ball, a pair of shoes	0KM	USD80/CAD112	USD80/CAD112
5	Hockey equipment	SPEQ	a hockey bag, hockey sticks, a pair of ice skates, a set of body protection (knee, arms, etc.), a helmet	0KO	USD80/CAD112	USD80/CAD112
6	Tennis-/ Squash-/ Badminton-Equipment	SPEQ	a set of rackets and balls packed in a bag	0OY	USD80/CAD112	USD80/CAD112
7	Snow skiing Equipment	SPEQ	a pair of ski, a pair of poles, a pair of boots, a helmet	0HT	USD100/CAD140	USD80/CAD112
8	Golfing Equipment	SPEQ	a golf bag containing one set of golf clubs, golf balls and tees, a pair of golf shoes	0HR	USD100/CAD140	USD80/CAD112
9	Bicycle-Bike	BIKE	a regular bike (no motor / no e-bike) or a special children's trolley to use with a bike or a one-wheel bike	0FQ	USD100/CAD140	USD80/CAD112
10	Kite surfboard	SPEQ	a kite, a board	0KT	USD100/CAD140	USD80/CAD112
11	Archery equipment	SPEQ	a set of bow and arrow packed in a durable protective container	0OG	USD100/CAD140	USD80/CAD112
12	Parachuting/Paragliding equipment	SPEQ	a set of Parachute Equipment packed in a container	0OM	USD100/CAD140	USD80/CAD112
13	Sporting/Hunting Weapns plus Amunations	SPEQ	Sporting/Hunting guns, pistols, rifles plus ammunition (according to IATA DGR Regulations and if packed in a separate bag)	0HX	USD100/CAD140	USD80/CAD112
14	Javelins	SPEQ	a set of javelin equipment packed in a container	0PH	USD100/CAD140	USD80/CAD112
15	Fishing equipment	SPEQ	a tackle box or a haversack or an angler's basket, a rod, a bag or a box	0HV	USD100/CAD140	USD80/CAD112
16	Skate board	SPEQ	a board, a set of body protection (knee, arms, etc.), a helmet	0OS	USD100/CAD140	USD80/CAD112
17	Alpinist equipment/Haiking/walking	SPEQ	a backpack, an ice pick, a pair of climbing iron, 1 pair of poles	0O1	USD100/CAD140	USD80/CAD112
18	Fencing Equipment	SPEQ	1 bag including helmet, fencing uniform and fencing sword	05R	USD100/CAD140	USD80/CAD112
19	Waveboard	SPEQ	a board, a set of body protection (knee, arms, etc.), a helmet	0OB	USD100/CAD140	USD80/CAD112
20	Wake board	SPEQ	a wake board	0N8	USD100/CAD140	USD80/CAD112
21	Waterski Equipment	SPEQ	a pair of water ski or a slalom water ski	0NV	USD100/CAD140	USD80/CAD112
22	Snow board	SPEQ	a snowboard, a pair of boots, a helmet	07T	USD100/CAD140	USD80/CAD112
23	Surf boarding Equipment	SPEQ	a board (up to 3m)	0GG	USD200/CAD280	USD80/CAD112
24	Wind surfer,Ski BOB	SPEQ	a board, a sail, a boom, a mast, a gear bag	0GQ	USD200/CAD280	USD80/CAD112
25	Hang Gliding Equipment	SPEQ	a set of hang gliding equipment packed in a container	0OP	USD200/CAD280	USD80/CAD112
26	Canoe, Kayak	SPEQ	a canoe or a kayak (no motor attached); 1 set of paddles	0PB	USD200/CAD280	USD80/CAD112
27	Vaulting Poles	SPEQ	a set of vaulting poles packed in a container	0PK	USD200/CAD280	USD80/CAD112
28	Boogie board/Body board	SPEQ	a board	0NF	USD200/CAD280	USD80/CAD112
29	Long board	SPEQ	a board (exceeding 2m)	0OV	USD200/CAD280	USD80/CAD112
30	Rubber dinghy/boat	SPEQ	a rubber dinghy (no motor attached); 1 set of paddles	0PE	USD200/CAD280	USD80/CAD112

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