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Ethiopian Global Customer Interaction Center Survey

We are unable to assist with travel plans or bookings through this form. If you're traveling soon and need assistance with a booking or other service, please reach out to us directly here. This form is intended solely for submitting feedback or complaints about past flights or services, specifically regarding our Global Customer Interaction Center. Please note that our response times may be longer than usual, as we may need to review or further investigate your case. We appreciate your patience and are dedicated to providing you with a personalized reply as soon as possible. Thank you for your understanding.
Feedback Type: *
Customer Type:
Enter phone number including country phone code. E.g. +251 910 ...
2. How would you rate our service in general? *
1. Please tell us which area made you unsatisfied and needs improvement: *
2. Was the information provided accurate, reliable, and clear to understand? *
2. Was your issue resolved to your satisfaction level on time? *
4. How would you rate our service in general? *

Instant Help: Click Below Links to Get Started

Dear Esteemed Customer,
Thank you for choosing Ethiopian Airlines! To help you find what you need quickly, we've compiled some useful links and information below.

Self-Service Options
🌐 General Information & Booking

✈️ Ticket Changes & Refunds

🌟 Loyalty Program (Sheba Miles)

  • Details: ShebaMiles
  • Email: ShebaMiles@ethiopianairlines.com

💬 General Inquiries & Feedback

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🛄 Excess Baggage Information

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🛒 Duty-Free Shopping

We’re here to make your travel experience with us smooth and enjoyable. If you need further assistance, please don’t hesitate to reach out via the provided links.

Thank you for choosing Ethiopian Airlines!

Warm regards,
Ethiopian Airlines Global Customer Interaction Centre

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