1.1 定义


a.英文“Ethiopian”或者“ET"均代表埃塞俄比亚航空集团
b.“承运人”指在本协议项下载运或承诺载运旅客或其行李的所有航空承运人，包括ET。


c.“托运行李”是指承运人同意保管并签发了行李识别表的行李。


d.“代码共享”是指ET和其他航空公司之间的商业安排，其中一个航空公司在另一个航空公司运营的航班上出售座位，而每个航空公司使用自己的航班号。


e.“公约”是指《华沙公约》或《蒙特利尔公约》中的一项或两项，视情况而定。


f.“海牙议定书”是指1955年9月28日在海牙签署的《华沙公约》议定书。


g.“蒙特利尔公约”是指1999年5月28日在蒙特利尔商定的《统一国际航空运输某些规则公约》。


(h)“特别提款权”是指作为国际货币基金组织（IMF）记账单位的特别提款权，其价值由IMF根据几种参考货币的上市价格定期确定。


（i）“客票”指包含旅客运输凭证及行李托运单,本运输条款全文和承运人发布的运输公告是其组成部分


j.“未检行李”或“客舱行李”是指除托运行李外的所有行李，包括个人物品。这件未经检查的行李仍由旅客保管。
k. “华沙公约”是指1929年10月12日在华沙签署的《关于统一国际航空运输某些规则的公约》或经《海牙议定书》修正的《公约》。
1.2拒绝运输
埃塞俄比亚航空在下列情况下可以拒绝运输：

1. 确有必要采取该等措施以保障飞行安全；

    

2. 确有必要采取该等措施以防止违反任何起飞地、目的地或飞越国家/地区适用的法律、法规或指令。

    

3. 乘客的行为、身份、年龄或精神/身体状况导致以下情形之一：航空公司工作人员无法提供必要协助；乘客未遵守航空公司工作人员指示；乘客行为对其他旅客造成滋扰

    

4. 如乘客处于明显醉酒或药物影响状态（本条款不适用于正在接受药物治疗且有医生或护士陪同的乘客）。


5. 在登机地或中途经停点，承运人可基于安全/安保原因：拒绝承运被认定为危险品的行李物品；在飞行途中发现危险品时拒绝继续运输


6. 承运人有权基于因任何物品的尺寸、形状、重量、内容、外形、性质或其难闻的气味，或出于运营安全/安保考量，或为了维护旅客的舒适与便利，拒绝承运行李。如有需要，我们可提供这类行李的资料。


7. 承运人可以拒绝承运其合理认为包装不良或放置在不合适容器中的行李。有关包装和不合适容器的信息可应要求提供。


8. 旅客不支付航空公司确定的超重行李费用的，承运人可以拒绝运输。


9. 若承运人拒绝承运行李，则承运人无义务保管被拒行李或物品。若承运人临时保管，对保管期间发生的行李或物品遗失、损坏不承担法律责任


10. 乘客身体状况严重不佳，该旅程极可能导致其病情恶化或危及生命，进而需要紧急备降，航空公司有权基于医疗评估拒绝运输。


11. 乘客需在飞行过程中接受专人护理或照管，且未配备合适的私人护理员及/或安全助理随行。


12. .乘客因身体或医疗状况，对其他乘客的健康或安全构成直接威胁，可能危害他人财产、飞机或机组安全，且这种威胁不能通过提供额外援助或服务或其他方式（例如戴口罩、单独座位）来消除。


13. 乘客未遵守或拒绝接受承运航空公司规定的特定运输条件。


14. 当乘客的主治医师拒绝向授权医疗服务机构披露相关信息时，承运人有权要求获取乘客的医疗状况（诊断）信息。


15. 乘客患有传染性疾病且处于传染期（或未取得适当的医疗许可）。


16. 根据飞机类型或航空公司程序，担架可能被拒载。


17. 乘客在以往的旅行中有严重违反埃塞比亚航空行为准则的行为，埃塞俄比亚航空有理由认为这种行为将再次发生。


1.3 机上行为


1. 埃塞俄比亚航空有权拒绝以下乘客登机：

-明显受酒精或毒品影响者
-可能对其他乘客造成滋扰或对航空器安全构成潜在威胁者
- 不服从授权人员指示者
-行为失当者
-明显患有传染性疾病者
-精神状况异常者
-妨碍机组执行职务者
- 违反机组任何指令者
-对其他乘客或机组造成不便、损害或伤害者

1. 在某些航线服务上，我们与其他航空公司达成了“代码共享”协议。这意味着，即便您是向我们预订的航班，且所持机票上显示我们的名称或航空公司标识代码（ET）为承运人，实际运营飞机的也可能是另一家航空公司。若代码共享航班显示ET为承运人，则本《运输条件》同样适用于此类运输。若适用此类安排，我们会在您预订时告知您实际运营飞机的航空公司。


2. 对于由其他航空公司运营的代码共享航班服务，埃塞俄比亚航空（ET）需依据本规则中规定的对旅客承担的所有义务，对代码共享航程的全程负责。然而，每个代码共享合作伙伴均有关于自身航班运营的规定，这些规定可能与埃塞俄比亚航空运营航班的规定有所不同。此处援引这些规定，并将其作为本《运输条件》的一部分。


3. 当埃塞俄比亚航空（ET）的代码共享合作伙伴运营往返于美国的航班，且航班上显示埃塞俄比亚航空的“ET”标识代码时，该航班将遵循运营航空公司的长时间机坪延误应急预案。


4. 埃塞俄比亚航空在运营方面与其代码共享合作伙伴可能存在差异的规定包括但不限于以下内容：

- 办理登机手续时间限制
- 无人陪伴儿童
- 动物运输
- 拒绝运输
- 氧气服务
-非正常运营
- 拒载补偿
- 行李收运、限额及责任


5. 有关埃塞俄比亚航空代码共享合作伙伴的规则与规定，请访问其官方网站或咨询旅行社。


6. 埃塞俄比亚航空将在旅客查询时告知其，ET航班是否为代码共享安排下由其他航空公司运营。。


7. 请点击以下链接查看埃塞俄比亚航空代码共享合作伙伴的完整名单。

代码共享合作伙伴

1. 若经评估认为安全无虞，所有希望从机坪延误的航班上下机，并依据航空公司票务政策另行安排行程的旅客均可如愿；

o 在飞机移动至下机位置后，
o 所有下机操作要求均已完成后，
o 且机长已允许旅客开始下机时。


2. 乘客将被允许保留登机牌，以便在允许时重新登机。


3. 选择下机并根据航空公司票务政策另行安排行程的乘客，可能会被告知，在大多数情况下，他们的托运行李将留在飞机上，随飞机飞往最终目的地。若航班返回登机口并取消，乘客将能够在机场行李提取处取回托运行李。


4. 根据延误情况，埃塞俄比亚航空将提供充足的食物和饮料，包括饮用水。


5. 埃塞俄比亚航空将采取一切合理措施，确保机上和地面服务水平均达到预期。对于因埃塞俄比亚航空无法控制的原因而给乘客带来的服务不足，埃塞俄比亚航空不承担责任。

Ethiopian Airlines Tarmac Delays Contingency Plan

1. In accordance with Department of Transportation “Enhanced protection for airlines passenger regulations (14 CFR Part 259)” Ethiopian Airlines is committed to providing convenient and hassle-free service on every flight it operates.


2. Ethiopian’s contingency plan for lengthy tarmac delays here after refereed as “Ethiopian’s Contingency Plan” or “Contingency Plan” describes what Ethiopian will implement during lengthy tarmac delay in accordance with U.S. Department of Transport (DOT) regulations. Ethiopian makes its plan available at the carrier’s website, www.ethiopianairlines.com.


3. Ethiopian’s goal is to make every flight a safe and pleasant experience for its customers. Ethiopian’s plan will be activated during times when customers on Ethiopian flights are experiencing irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays are outside of Ethiopian’s reasonable control (e.g. weather events, inefficiencies of the day’s air traffic control (ATC) systems, government operating restrictions, and airport construction projects). There are also times when anticipated flight delays may occur due to airline operations. Ethiopian adopts the following Contingency Plan, in order to be able to manage the situation in an orderly manner.

plan for Lengthy Tarmac Delays

1. Ethiopian flights covered by this plan are those flights that depart from or arrive at a U.S. airport. Ethiopian will not permit the aircraft to remain on the tarmac for more than four hours without deplaning the passenger unless:

i. The Pilot-in-command determines there is a safety related or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers, or
ii. Air traffic control advises the Pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane the passengers would significantly disrupt airport operation


2. For all flights covered by this plan, Ethiopian will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure delay) or touches down ( in the case of arrival delay) if the aircraft remains on the tarmac.


3. For all flights covered by this plan, Ethiopian will provide operable lavatory facilities as well as adequate medical attention if needed while the aircraft remains on the tarmac.


4. Ethiopian will provide passengers with notifications of the status of delays to passengers every 30 minutes during a delay, including the reasons for delay if known.


5. Ethiopian will notify passengers that they may deplane from an aircraft at the gate or another disembarkation area if the opportunity to deplane actually exists.


6. Ethiopian ensures adequate resources available to implement this contingency plan for lengthy tarmac delays when necessary. Ethiopian will coordinate with Airport authorities, including terminal facility operators (where applicable), Customs and Border Protection (CBP), Transportation Security Administration (TSA) and parties serving Ethiopian, including diversion airports.

1. Ethiopian works hard to get you to your destination on time, as scheduled. There may be times when weather, air traffic control, operational or service considerations lead to flight delays, cancellations or diversions. When this happens Ethiopian will notify you, known delays, cancellations, and diversions within 30 minutes of becoming aware of a change in the status of a flight (cancellation, delay, or diversion).


2. Ethiopian will explain the reason for the delay (if known), cancellation or diversion based on the information that we have;


3. Ethiopian will update the information displayed at airport gates to show flight status; and make information on known delays, cancellations, and diversions available on Ethiopian website, at the boarding gate for a flight at U.S. airport, by airport display boards, through Ethiopian reservation office, through your mobile phones and/or SMS/e-mail addresses or on www.ethiopianairlines.com.


4. If Ethiopian‘s flight happens to miss the connection Ethiopian flight to your destination, every effort will be made for alternate travel arrangement. If that is not feasible and if you have to wait until the next available flight, Ethiopian will provide you with full hotel accommodation, 3 minute telephone call to destination and ground transportation to and from hotel.

1. Denied boarding compensation shall be issued provided that:

• Passenger has a valid ticket purchased from ET or an agent of ET irrespective of whether the ticket is a document of ET or any other carrier having Interline Agreement with ET. Tickets earned from ShebaMiles points are also entitled for DBC.

- Passenger holds confirmed and valid booking on that particular ET flight

- Passenger has presented himself/herself for check-in for the particular ET flight at the time and place specified by ET (before online/counter/check-in activity for the particular flight is closed) within the latest check in time or within the stations minimum connecting time (MCT) for connecting passengers and is in possession of the necessary travel documents, in accordance with the General Conditions of carriage.

- Passenger has been denied boarding on the particular flight by ET due to overbooking /payload restriction and has been left behind as a result.


2. If your flight is an over sale situation, you will not be denied a seat until Ethiopian first asks for volunteers willing to give up their seats in exchange for compensation an amount determined by prevailing DOT rules to travel on a later, specified flight.


3. If there are not enough volunteers, Ethiopian will deny boarding last booked passengers.



Note In all circumstances, the importance of passengers and their business affiliation with Ethiopian shall be considered before reaching a decision.

4. If you are involuntarily denied boarding and have complied with our check-in and other applicable rules, we will give you a written statement that describes your rights and explains how we determine boarding priority for an oversold flight.


5. In addition to furnishing a written statement, if we orally advise involuntarily bumped passengers that they are entitled to receive free or discounted transportation as denied boarding compensation, we will also orally advise the passengers of any material restrictions or conditions applicable to the free or discounted transportation and that they are entitled to choose a check instead or cash.


6. You will generally be entitled to compensation and transportation on an alternate flight. We make complete rules for the payment of compensation, as well as our policy about boarding priorities, available at airports we serve. We will follow these rules to ensure that you are treated fairly.


7. Passengers traveling from the United States to a foreign point who are denied boarding involuntarily from an oversold flight originating at a U.S. airport are handled in accordance with U.S. Department of Transport (DOT) regulations.

1. Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as the Warsaw Convention or the Montreal Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination.


2. Ethiopian will not be liable to the passenger for any damages resulting from its or the passenger's failure to comply with any laws, regulations, orders, or rules, nor will we be liable for damages resulting from our compliance with state regulations or your failure to fulfill your obligations.


3. Pursuant to these Conventions, the Carrier would be liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking.


4. Ethiopian Airlines shall not be held liable for passenger failures to have required travel documents in accordance with Article 15 and for issues relating to denied boarding due to insufficient travel documents and visas.


5. Where the Warsaw Convention is applicable, the liability of the Carrier in case of death or bodily injury shall be limited to 8,300 SDR (approximately USD 10,000) per passenger (the limit will be raised to 16,600 SDR (approximately USD 20,000) per passenger where The Hague Protocol is also applicable).


6. Notwithstanding the provisions of proceeding Article if we prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger, we may be exonerated wholly or partly from our liability in accordance with applicable law.


7. International Carriage as defined in the Convention, is subject to the liability rules of the Convention. Where International Carriage is not subject to the liability rules of the Convention, our liability for any Damage with respect to the carriage of Passengers and Baggage, shall be as set forth in the Montreal Convention. Where the Warsaw and Montreal conventions applies, we will be liable for damage except when we can prove that we took all necessary measures to avoid the damage or that it was impossible for us to take such measures.


8. The Carrier reserves all defenses available under the Warsaw Convention or the Montreal Convention or the applicable law, as the case may be, in order to limit its liability, or exonerate itself there from.


9. For passengers on a journey to, from, or with an agreed stopping place in the United States of America, either the Warsaw Convention or the Montreal Convention may be applicable, but also special contracts of carriage embodied in applicable tariffs set by virtue of inter-carrier agreements provide that the liability of certain carrier parties to such special contracts, for death or personal injury to passengers is limited in most cases to proven damages not to exceed U.S.$75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the Carrier.


10. The limit of liability of U.S.$75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where provision is made for separate award of legal fees and costs, the limit shall be the sum of U.S.$58,000 exclusive of legal fees and costs.


11. Additional protection can usually be obtained by purchasing insurance from a private Company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or the Montreal Convention or such special contracts of carriage. For further information, please consult your Airline or insurance Company Representative.

1. Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid.


2. Ethiopian would be liable for damage sustained in case of destruction , or loss of or damage to checked baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the Carrier. However, the Carrier is not liable to the extent that the damage resulted from the inherent defect, quality or vice of the baggage.


3. Where the Warsaw Convention is applicable, the liability limits of 17 SDR (approximately USD 20) per kilogram for checked baggage and 332 SDR (approximately USD 400) per passenger for unchecked baggage.


4. Where the Montreal Convention is applicable, subject to satisfactory evidence, the limits of liability shall be within the limit of 1,131 SDR (approximately USD 1,750) per passenger for destruction, loss, damage or delay of all baggage.


5. For unchecked Baggage allowed on board, Carrier shall only be held liable in the event of a proven fault by the Carrier, its servants or agents.


6. For travel wholly between U.S. points, Federal rules require any limit on an airline’s baggage liability to be at least U.S. $2.800 per passenger. Excess valuation may not be declared on certain types of articles.


7. Unless or otherwise stated herein, international travel as defined in the convention is subject to the liability limits of the applicable convention.


8. You should be aware that the Carrier reserves all defenses available under the Warsaw Convention or the Montreal Convention or the applicable law, as the case may be, in order to limit its liability, or exonerate itself there from.


9. Ethiopian shall not be liable for normal wear and tear such as scratches and dents.

1. Where the Warsaw Convention is applicable the limit of liability shall be for destroyed, lost, damaged or delayed cargo within the limits of 17 Special Drawing Rights( SDR) (approximately USD 27) per kilogram.


2. Where the Montréal Convention is applicable, the limit of liability is only up to an amount of 19 Special Drawing Rights (SDR) (approximately USD 31) per kilogram.


3. The limitation of the carrier’s liability in respect of total amount does not apply if the consignor has made, at the time when the package was handed over , a special declaration of interest in the delivery at destination and has paid the requested surcharge. In that case Ethiopian shall pay a compensation for destruction, loss, damage or delay up to the amount of the declared value unless it proves that the sum is higher than the consignor’s actual interest in delivery at destination.


4. All compensation claims are subject to proof of value. Montréal Convention applies to all carriage to or from the Unites States.


5. On-code share flights: If the air carrier actually performing the flight is not the same as the selling(marketing?) carrier, passenger shall address a complaint or make a claim for damage against Operating carrier.


6. If the name or code (Code Share) of an air carrier is indicated on the ticket, that air carrier is the contracting carrier (i.e., the carrier shown on the ticket)

No action to enforce any other right to damages or compensation shall be brought after two years from the date that of your arrival at the place of destination or the date on which the aircraft was scheduled to arrive or the date on which the carriage was interrupted.

The passenger or his/her agent should recognize that personal data has been given to Ethiopian Please refer our Privacy Policy.