How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Rail&Fly - Take the train to your plane

Ethiopian Customs Regulation

Updates on COVID-19 (Corona Virus)

Customs Declaration Notice

Take the Train to Your Plane

Ethiopian Airlines, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Important information

For Rail&Fly ticket, rail segment service to/from Frankfurt from any Deutsche Bahn service in Germany, surcharge will be automatically added to your booking.
Train segment will be included in your itinerary
Due to technical reasons, the journey times stated in your booking are fictitious. Please go to www.bahn.de to check the times of train connections on the actual travel date.
DB Rail&Fly tickets are only valid in DB trains. Please note that Rail&Fly is not available for multiple stop bookings.
Rail&Fly must be booked with the booking done for flying. It cannot be added online once the booking is completed.
Passengers travelling in Business class on Ethiopian flight will be entitled to travel in the 1st class compartment of Deutsche Bahn. While Economy class passengers will travel in the 2nd class compartment.
In case of rebooking before the train ticket is collected, new pick up number will be generated. Passenger is expected to get the new pick up number from the airline handling agent.
In case of rebooking after the train ticket has been collected, the ticket needs to be changed at a DB Travel Center at the train station.
Seat reservations are free on ET flight. You can go to www.bahn.de for seat reservation on Deutsche Bahn (for a fee).

How to get your Rail&Fly train tickets

1. Pickup numbers

After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.

Use these pickup numbers to collect your Rail&Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.

If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.

2. Choose your train connections

Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.

Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.

Ethiopian Airlines is not liable for any missed flights due to delayed trains.

3. Collecting your train ticket

You can pick up your Rail&Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.

For further information you can contact our reservations department in Germany: +49 69 770 673-052.

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