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Solicitud de reembolso

Aviso importante:

Si tiene protección de reembolso y necesita cancelar su billete por circunstancias imprevistas, haga clic aquí para comprobar si cumple los requisitos y solicitar el reembolso.

Para las reservas realizadas a través de la aplicación móvil o el sitio web oficial de Ethiopian Airlines, puede tramitar directamente su reembolso haciendo clic aquí.

Si Ethiopian Airlines ha modificado su horario o si ha cancelado su reserva 24 horas antes de la salida del vuelo, diligencie el siguiente formulario y haga clic en Enviar.

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Solicitud de reembolso Book a flight Flight Status Manage Booking Online Check-in Upgrade to Cloud Nine Flight Schedules

Normas de devolución

●       Información completa:

Asegúrese de facilitar datos completos y exactos al cumplimentar el formulario de devolución para evitar retrasos.

●       Tasa por no presentarse:

Si el reembolso se solicita en la fecha del vuelo o después,  se aplicará un cargo adicional por cancelación. Un No-Show se produce cuando un pasajero no utiliza el billete o cancela la reserva al menos 24 horas antes de la salida programada del vuelo.

●       Billete emitido por la agencia de viajes:

En el caso de billetes adquiridos a través de una agencia de viajes, póngase en contacto directamente con la agencia para solicitar el reembolso.

●       Billete comprado con efectivo o ingreso bancario:

Para los billetes comprados originalmente en efectivo o mediante depósito bancario, diríjase a la oficina de billetes de Ethiopian Airlines más cercana  o póngase en contacto con su agencia de viajes para obtener ayuda.

●       Interrupciones del servicio:

Si su vuelo se ve afectado por un cambio de horario o una cancelación, rellene el formulario de reembolso para cualquier servicio adicional adquirido, como por ejemplo

       Selección de asiento

       Actualizaciones

       Equipaje extra

       Servicios Wi-Fi

       Acceso a

       Embarque prioritario

●       Cancelación de todo el viaje:

Tenga en cuenta que la reserva se cancelará para todo el viaje si se tramita una solicitud de reembolso.

●       Solicitud no reversible:

Una vez enviada la solicitud de reembolso, no podrá anularse. Asegúrese de que toda la información es correcta antes de llenar el formulario.

●       Proceso de reembolso de los servicios extraordinarios:

En caso de interrupción del servicio, tiene derecho al reembolso de servicios adicionales como la selección de asiento o el equipaje, siempre que complete el formulario.

●       Importante:

Recuerde comprobar cuidadosamente todos los detalles antes de enviar el formulario, ya que la solicitud es definitiva y no puede deshacerse.

Personalize your trip

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.com daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Nota : Es obligatorio presentar el documento al momento de emitir el boleto (si el pago se realiza en las taquillas de la ciudad / aeropuerto) y, en el momento del check-in, a la aerolínea a pedido. El no presentar los documentos requeridos puede resultar en la denegación del pasajero del vuelo y el reembolso del boleto después de las deducciones de penalización aplicables.

Take the train to your plane

Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Read the terms and conditions

Do you want to include train segment to your booking?

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

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