Frequently Asked Questions About Online Check-in

Online check-in is a service offered by Ethiopian Airlines in which passengers can check-in their flights using our website, mobile App or social Bots within 48 hours prior to the departure of the flight from wherever you are.

You can select your preferred seats, update your travel preferences, access our additional services and print your boarding pass online. This is a great alternative to avoid long queues at the airport.

 Online check-in is unavailable for specific passenger categories who are required to proceed to the airport for check-in. This includes: 

• passengers needing medical assistance, 

• unaccompanied minors,  

• those with tickets requiring additional payment,

•  individuals with travel documents needing further verification at the check-in counter, 

• pregnant mothers, 

• wheelchair passengers,

• and those requiring special assistance. For these passengers, the check-in process at the airport is necessary.

here are several possible reasons why you may not be able to check in online. Some of them are:-

• You are not holding e-Ticket or you are originating from the following cities;-  Bamako,Moscow & Ndjamena
• When origin point is offline point where ET is not the operating carrier
• If the Booking code/PNR is not ticketed or if the VCR/ticket status is anything else except OK
• It is possible that you are checking in for your flight out of the normal sequence of your itinerary. You must check in for flights in the same sequence of your itinerary for e.g., if your flight itinerary is as follows: Nairobi - Addis Ababa - Hong Kong You must check in for Nairobi – Addis Ababa prior to checking in for Addis Ababa - Hong Kong.
• When your travel document is not valid or when there is one or more travel document such as visa is missing.
• When your first flight is operated by another airline or when the first booking segment is a train segment.

If  you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time.

• Depending on your fare conditions, a failure to check in on time may also result in: The loss of the original fare value. You may be required to make a new booking and pay for a new ticket if you wish to travel, or
• Pay a change fee penalty plus any difference between the fare of your new booking and the original fare

The airports listed below will allow you to use a digital boarding pass on your mobile ;-

• Africa

Addis Ababa, Cape town, Cotonou, Conakry, Victoria falls,Nairbi,Yaounde,Maputo,Lagos,Luanda,Johansburg,Enugu,Duala, Dar Es Salaam and Abuja,

• Europe

Vienna, Oslo, Millan, Marseille, London, Manchester, Istanbul, Geneva, Rome, Frankfurt, Moscow, Paris, Brussels, Stockholm,

• Asia and Pacific

Hongkong

• Middle east

Tel Aviv and Riyadh

• USA and Canada

Toronto, Chicago and New York

• Latin America

Sao Paulo and Buenos Aires