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机场办理值机手续

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埃塞俄比亚航空值机柜台于航班起飞前3小时开放,并于起飞前1小时关闭。乘客需持已确认的机票信息、有效旅行证件办理手续,并确保行李符合规定的重量/件数限制。超重行李将收取额外费用,请务必遵守免费行李限额。为提升出行效率,乘坐九重天商务舱(Cloud Nine)的旅客,以及持有白金卡/金卡ShebaMiles常旅客会员和星空联盟会员的旅客,可使用专属值机柜台办理手续,并享受九重天贵宾休息室使用权益。

例外情况:自2021年12月22日起,伦敦希思罗机场(LHR)和曼彻斯特机场(MAN)值机柜台将在航班起飞前75分钟关闭。

巴黎戴高乐机场(CDG)值机柜台将在起飞前90分钟关闭。已完成线上值机且没有托运行李的旅客,可于航班起飞前30分钟直接前往登机口。请注意:该机场值机柜台于航班起飞前4小时开放,并于起飞前90分钟关闭,请旅客务必提前抵达。

为了给您提供更舒心的出行体验,我们全球各地值机柜台的工作人员将竭诚为您服务。他们将确保您的行李顺利托运至最终目的地,并为您办理登机牌。无论您需要行李协助或有特殊需求,我们的团队都将竭诚为您服务,让您的值机过程顺畅无忧。

自助值机为您提供快速便捷的出行体验,只需以下五个简单步骤即可完成值机:

  1. 找到自助值机设备:找到自助服务终端并选择埃塞俄比亚航空。选择您偏好的语言(英语或法语)。
  2. 查询预定信息:通过以下三种方式之一查询您的航班预订:
    • 按目的地搜索
    • 输入航班号
    • 输入预订编号
  3. 确认行李安全:请确认您的托运行李或随身行李中未携带任何危险品或违禁物品。完成安全确认后方可继续值机流程。
  4. 填写个人信息:补充个人信息,通过互动式座位图选择或更改座位,并完善护照信息、常旅客会员号等。
  5. 打印登机牌:操作完成后,自助终端将打印带有二维条码的登机牌。

● 托运行李:每位乘客可享受免费托运行李额度,具体限额因舱位等级及航线(出发地-目的地)而异,请提前查询您所乘航班的行李规定。

● 超重行李:若行李超出免费重量或件数限制,您可支付相应费用托运额外行李。

● 手提/随身行李:埃塞俄比亚航空所有航线的商务舱旅客,允许携带两件手提行李,每件重量不得超过7公斤,尺寸不超过20x40x55厘米(或8x16x22英寸)。

如需了解有关行李限额或限制的更多详细信息,请就近联系埃塞俄比亚航空办事处。

为了确保您的航班顺利进行,请务必在航班起飞前抵达机场值机柜台办理手续。以下为建议值机时段参考:

  • 乘坐国际航班的旅客,应在起飞前2小时办理值机手续,以下情况除外:
  • 往返亚的斯亚贝巴的航班:需提前3小时抵达机场。
  • 往返美国的航班:需提前4小时抵达机场

若您在航班计划起飞时间前2小时之后抵达,可能因未满足时限要求导致埃塞俄比亚航空无法为您办理值机手续。

从亚的斯亚贝巴(ADD)出发前往美国、加拿大及欧洲的夜间航班,值机手续于当地时间13:00开始办理。

国内航班乘客,请于航班起飞前1小时抵达机场。已完成线上值机的旅客,需于起飞前30分钟抵达登机口。需托运行李的旅客,请提前45分钟抵达行李托运柜台办理行李托运手续。

此外,出于安全考虑,在亚的斯亚贝巴机场(ADD)完成值机的本地旅客不得离开机场会见亲友,须直接办理出境手续。

自助值机服务服务说明

KUL        吉隆坡(KUL)

NRT       东京(NRT) 

GRU       圣保罗(GRU)

LHR       希思罗(LHR) 

MAN      曼彻斯特(MAN)

GVA      日内瓦(GVA)

ORD      芝加哥(ORD)

EZE        埃塞萨国际机场(EZE)

MAD      马德里(MAD) 

YYZ       多伦多(YYZ) 

FRA       法兰克福(FRA)

ADD      亚的斯亚贝巴(ADD)

自助行李托运柜台(SBD)服务说明

NRT       成田(NRT)

LHR    希思罗(LHR) 

EZE       埃塞萨国际机场(EZE) 

MAD      马德里(MAD) 

ADD      亚的斯亚贝巴(ADD)

告别长队,轻松省时。使用埃塞俄比亚航空线上值机服务,在线选座并在线打印登机牌
线上值机
告别长队,轻松省时。使用埃塞俄比亚航空线上值机服务,在线选座并在线打印登机牌

埃塞俄比亚航空值机柜台开放时间为航班起飞前3小时,于起飞前1小时关闭。但在伦敦希思罗机场(LHR)与曼彻斯特机场(MAN)等部分机场,值机截止时间提前至起飞前75分钟,巴黎戴高乐机场(CDG)则为起飞前90分钟关闭。

可以的,如果您已经完成了在线值机且没有托运行李,您可以直接前往登机口。在巴黎夏尔·戴高乐机场(CDG),您必须在起飞前至少30分钟到达登机口。

是的,我们为九重天商务舱旅客、ShebaMiles 白金卡/金卡常旅客会员以及星空联盟会员设置了专属值机柜台,在值机后可以享受九重天商务舱休息室。

●       国际航班:航班起飞前2小时

●       往返亚的斯亚贝巴的航班:航班起飞前3小时

●       往返美国的航班:起飞前4小时

●       国内航班:起飞前1小时

是的,埃塞俄比亚航空在指定机场提供自助值机服务。只需简单5步,您即可办理值机、选座、打印登机牌。

●       找到埃塞俄比亚航空自助值机设备,并选择语言

●       通过目的地、航班号或预订编号查询您的订单

●       确认未携带任何危险物品

●       填写个人信息并选择座位,更新护照及常旅客资料

●       打印带有二维码的登机牌

每位乘客可享受免费托运行李额度,具体限额因舱位等级及航线而异。商务舱旅客可免费携带两件手提行李,每件重量不得超过7公斤,尺寸不超过20x40x55厘米(或8x16x22英寸)

如果您的托运行李超过了允许的重量或件数限制,您将需要支付超重行李费。

商务舱旅客:可携带2件手提行李,单件不能超过7公斤。

经济舱旅客:请查阅埃塞俄比亚航空行李政策,了解详细行李配额规定。

从亚的斯亚贝巴(ADD)出发前往美国、加拿大及欧洲的夜间航班,值机手续于当地时间13:00开始办理。

已完成在线值机的旅客,请于航班起飞前至少提前30分钟到达登机口。如果有行李需要托运,则于航班起飞前至少45分钟抵达行李托运柜台办理行李托运手续。

不可以,出于安全考虑,在亚的斯亚贝巴机场(ADD)完成值机的本地旅客不得离开机场会见亲友,须直接办理出境手续。

埃塞俄比亚航空公司保留拒绝为超过规定办理登机手续时间才到达的乘客办理登机手续的权利。请务必提前到达机场,以免出现任何问题。

可以,埃塞俄比亚航空在全球各地的值机柜台都有工作人员,他们可以帮助处理行李、特殊需求以及登机手续。

如需了解行李限额和限制的详细信息,请联系距离您最近的埃塞俄比亚航空办公室,或登录埃塞俄比亚航空官网查询。

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.com daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : 必须在出票时(如果在城市/机场售票处付款)以及在航空公司办理登机手续时出示该文件。未能出示所需文件可能会导致乘客被拒绝搭乘航班并在扣除适用的罚款后退票。

Take the train to your plane

Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Read the terms and conditions

Do you want to include train segment to your booking?

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Ethiopian Airlines A Star Alliance Member